Terms & Conditions

TERMS AND CONDITIONS

Welcome to Luscherie. These Terms and Conditions govern your use of https://envites.my (the "Site") and the purchase of our products. By accessing the Site, registering an account, or purchasing our invitation suites, you agree to be bound by these terms.

1. GENERAL PROVISIONS

Site Governance: Luscherie reserves the right to amend, update, or remove any portion of these Terms and Conditions at any time without prior notice. Continued use of the Site signifies acceptance of the revised terms.
Intellectual Property and Copyright: Unless specified otherwise, all creative artwork, website imagery, custom design frameworks, crests, text, layouts, logos, graphics, interface configurations, and system source codes featured on envites.my are the absolute intellectual property of Luscherie and are protected by global copyright and trade dress laws. A limited, personal use license is granted to buyers; commercial replication, modification, distribution, or resale is strictly prohibited.
Governing Law: These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

2. ACCOUNT, PRICING & PAYMENT POLICIES

Pricing: All prices are listed in Malaysian Ringgit (MYR). We reserve the right to modify prices, packages, and processing surcharges at any time without prior notice.
Payment Completion: Full payment is required at the time of purchase via our integrated online payment gateways. Work will not commence, and design assets will not be reserved or drafted, until full payment validation is confirmed by our processing bank.
Data Accuracy: It is the Client’s sole responsibility to ensure all email addresses, phone contacts, and customized text details provided during registration or checkout are functional and error-free.
Site Typos & Omissions: Luscherie reserves the right to correct any typographical mistakes, description inaccuracies, or pricing omissions on envites.my without prior notice, even after an order has been placed.
Indemnification: You agree to defend, indemnify, and hold harmless Luscherie and envites.my from and against any claims, damages, liabilities, or legal fees arising from your use of the Site or breach of this agreement.

3. ORDER PROCESSING & PRODUCTION TIME

Order processing and production periods vary according to the product or service purchased. All stated working-day periods exclude weekends, public holidays and courier delivery time unless expressly stated otherwise.

Estimated processing periods are as follows:

Digital Invitations: No fixed processing duration applies. Customers may access and customise their invitation through the Luscherie platform in accordance with the features and access provided with their purchased product.
Motion Envites: Approximately fifteen (15) working days, commencing once all required information, materials and/or customer confirmation necessary for production have been received.
Tags & Stickers: Approximately ten to fourteen (10–14) working days, excluding courier delivery time.
Urgent Tags & Stickers: Approximately one to three (1–3) working days, excluding courier delivery time. Urgent processing is subject to availability and must be selected or expressly confirmed as an Urgent Order.
Printed Invitations: Customers are required to allow approximately ten (10) weeks for the design and production process. This timeframe is intended to accommodate consultation, artwork preparation, revisions, customer approval, material preparation, printing, finishing and assembly where applicable.

3.1 Commencement of Processing Time

Where an order requires customer-supplied information, photographs, wording, specifications, selections, approvals or other materials, the applicable processing period will commence only once Luscherie has received the information reasonably required to begin that stage of fulfilment.
Any delay in providing required information, responding to drafts, approving artwork or confirming production details may correspondingly affect the estimated completion date.

3.2 Processing Time Does Not Include Delivery

All processing and production periods stated by Luscherie refer to the time required to prepare an order before dispatch.
Courier delivery time is not included in the stated processing period.
For example, an Urgent Tags & Stickers order with a processing period of 1–3 working days means that the order is expected to be processed for dispatch within that period. It does not mean that the parcel is guaranteed to be delivered to the customer within 1–3 working days from the date of purchase.
Once dispatched, delivery is subject to the courier's applicable delivery timeframe, service coverage and operations.

3.3 Estimated Timeframes

Unless expressly stated as guaranteed in writing by Luscherie, processing and production periods are estimates and may be affected by circumstances including order complexity, quantity, customer-requested revisions, delayed approvals, material availability, equipment issues or other circumstances reasonably outside our control.
Where Luscherie becomes aware of a material delay affecting an order, we will endeavour to inform the customer as reasonably practicable.

3.4 Urgent Orders

Urgent processing is available only for eligible products and is subject to production capacity at the time of order.
An Urgent Order shortens the applicable processing or production period only. It does not constitute express or expedited courier delivery and does not guarantee arrival by a customer's event date or other personal deadline.
Customers placing an Urgent Order are responsible for allowing sufficient additional time for courier delivery after dispatch.
Where an urgent processing fee applies, the applicable charge will be displayed at checkout or communicated to the customer before the Urgent Order is confirmed.

4. DIGITAL INVITATIONS POLICY

4.1 Creative Discretion and Design Evolution

Luscherie retains absolute creative control over its web collection. We reserve the right to modify, update, refine, or universally overhaul any existing digital invitation designs, layouts, typography (fonts), animations, background textures, or visual structures at any time. These visual upgrades are pushed centrally across our system to ensure our live digital catalog consistently reflects our current premium signature style, creative brand evolution, and luxury aesthetic standards.

4.2 Centralized Web Architecture & Data Scope

Because envites.my operates on a centralized cloud infrastructure, aesthetic optimizations apply automatically to existing and live invitation links. The purchase of a digital product grants the Client a personal, perpetual license to host their specific text data (such as RSVP counters, event timelines, names, and coordinates); it does not grant permanent ownership or frozen rights over the specific visual layout or design template version active at the literal second of checkout.

Luscherie is under no obligation to revert to or maintain obsolete, discontinued, or legacy design styles for individual client links. If an aesthetic update conflicts heavily with a client's preference, Luscherie may, purely as a gesture of goodwill and subject to web compatibility, assist in migrating the data files over to an alternative active layout within our current catalog.

4.3 Technical Bounds & Mobile Security Constraints

Audio Interactivity: In alignment with global mobile operating system privacy frameworks (such as Apple iOS Safari and Google Chrome), audio backgrounds are blocked from playing automatically. A physical user gesture (clicking an "Open Invitation" or interaction button) is technically mandatory to trigger sound tracks. Luscherie explicitly rejects hidden third-party tracking players (e.g., hidden YouTube widgets) to ensure an ad-free, high-speed, and secure presentation.
Third-Party API Dependency: Our digital suites integrate third-party navigation APIs, including Google Maps and Waze. Luscherie is not responsible for map loading anomalies, downtime, or structural software changes enforced by these external tech providers.
Digital Refund Exclusions: Due to the instant digital deployment of web invitations, digital orders are generally non-refundable once dashboard permissions or live links have been initiated, except in the limited circumstances provided under our Cancellation and Refund Policy.

4.4 Digital Template & Design Modification Policy

As-Is Basis: All digital invitations and stationery templates are provided as displayed on the product page. Due to the digital nature of our products, all sales are final once delivered.
Post-Purchase Custom Design Requests: Custom design modifications—such as requests to alter core color palettes, background themes, custom layouts, or graphic elements after purchase—are strictly not supported or entertained.
When Changes Are Permitted: Adjustments are exclusively limited to:
- Technical Platform Errors: Glitches or formatting bugs resulting from an error on our part (must be reported within 7 days of purchase).
- Incorrect Product Delivery: Receiving a template file that does not match your purchase description (must be reported within 7 days).
Client-Side Editing: Customers may utilize the built-in text and font customization tools available on the platform to adjust text size or font style within the permitted parameters of their active template.

4.5 Audio Licensing & Copyright Restrictions

To comply with international copyright laws and protect the Site, Client platforms, and hosted web content from content strikes, takedown notices, or infringement claims, all background audio selections are strictly restricted to Luscherie’s pre-approved, curated music library. Luscherie does not permit, upload, or integrate custom, commercial, or third-party audio tracks provided by the Client outside of the verified catalog. Audio availability within the catalog is subject to change at Luscherie's discretion based on licensing agreements.

5. PRINTED STATIONERY POLICY

5.1 Material Disclaimers & Print Variations

Colour & Print Variations: Colours displayed on digital screens may differ from the final printed product due to differences between screen displays, colour modes, paper stocks, inks and material absorption. Digital previews therefore cannot serve as an exact colour-matching reference.
Trimming & Die-Cutting Variations: Minor variations in trimming, alignment and die-cutting may occur as a normal characteristic of mechanical print finishing. Variations falling within reasonable production tolerances will not ordinarily constitute a manufacturing defect.
Single Iteration Rule: Each ordered printed batch accommodates one singular text dataset. Splitting an order quantity to accommodate two distinct variations of event details within a single print cycle is prohibited.

5.2 Design Changes & Switch Processing Fees

Clients may request to change their selected print template line entirely free of charge before our design team initiates the initial digital drafting process.
Once creative drafting or custom typesetting has actively commenced, any structural modification or swap of the chosen invitation style will incur a mandatory RM50.00 processing fee.

5.3 Material Out-of-Stock Scenarios

While we actively secure specialised cardstocks, paper lines and premium finishing materials, stock shortages or supplier delays may occasionally occur.
Where an essential material becomes unavailable, Luscherie will notify the customer and provide the available options, which may include waiting for restock, selecting a suitable alternative of comparable value, or cancelling the affected item for a refund.
Where customer confirmation is required before production can continue, the production timeline may be paused until a response is received. Any resulting delay will correspondingly affect the estimated completion date.

5.4 Quality Reviews, Exchanges, and Claims

The Client must review their physical print parcel upon delivery. Any product damage, quantity shortfalls, or production defects must be reported to our customer support desk within three (3) days of receipt.
Where Luscherie requests the return of an affected item for evaluation, the item must be returned within seven (7) days of the request, unless otherwise agreed.
Claims involving suspected production defects may require the affected physical items to be returned to Luscherie for inspection. Claims involving damage occurring during courier transit may instead be subject to the courier's applicable evidence and claims procedure. Customers must retain the affected items, original packaging and shipping label until the claim has been resolved.
Where a physical return is required for assessment, return shipping arrangements will depend on the nature of the claim. Where the issue is confirmed to have resulted from an error by Luscherie, reasonable return shipping costs required by Luscherie for the claim will be borne or reimbursed by Luscherie.

5.5 Client Proofreading Responsibility and Reprint Surcharges

Final Approval Responsibility: The Client is responsible for proofreading all information shown in the final digital proof, including spelling, grammar, dates, times, addresses, honorifics and other personalised content. Once the Client provides final approval for production, Luscherie will not be responsible for errors that were already present and visible in the approved proof. This does not exclude errors introduced by Luscherie during printing, production or finishing after approval.
Printing Errors: Luscherie will only bear the cost of a reprint if the physical final product deviates directly from the final approved digital proof due to a printing or mechanical press error on our part.
Client-Approved Typos & Reprint Fees: If an error is discovered post-printing on a layout that the Client explicitly approved, the Client must bear the cost of a reprint. Because the creative design labor has already been completed, Luscherie will offer a discounted reprint rate of 50% of the original product's base purchase price to cover raw material and mechanical press setup costs. This discount excludes any shipping fees or specialized finishes (such as custom hot-stamping foil blocks or intricate laser-die molds), which must be paid at 100% full cost by the Client.
Strict Timeline Deadline Constraint: Any request for a client-approved typo reprint must be officially requested and processed a minimum of ten (10) business days prior to the scheduled date of the event. If the timeline is shorter than ten (10) business days, Luscherie reserves the absolute right to refuse the reprint request to prevent courier transit delays outside of company control from disrupting the event.

5.6 Print Order Cancellations and Creative Labor Deductions

Cancellation and refund eligibility for printed and physical products is governed by Luscherie's Cancellation and Refund Policy.
Where a cancellation request is received before physical production has commenced, Luscherie may consider the request subject to deductions for costs already incurred in fulfilling the order, including completed design work, custom artwork, specially procured materials, non-refundable third-party charges, payment processing charges where applicable, and other work already performed.
Once printing, cutting, finishing, assembly, personalisation or other physical production has commenced, the order cannot be cancelled or refunded due to a change of mind.
Please refer to our Cancellation and Refund Policy for the complete terms applicable to cancellations, refunds, errors, defects and reprints.

6. PRE-ORDER & URGENT ORDER POLICY

6.1 Pre-Order Duration

All Luscherie printed stationery is made to order and requires time for personalisation, draft preparation, customer approval, printing, finishing, quality checking and delivery.
Our stated pre-order duration is the recommended minimum period required for your order to be completed comfortably before your event. Customers are strongly advised to place their orders within the stated pre-order period and to allow additional time for courier delivery and any unforeseen circumstances.
Please note that the event date provided by the customer does not automatically constitute a guaranteed delivery date unless this has been specifically confirmed by Luscherie.

6.2 Orders Placed Close to the Event Date

An order is considered time-sensitive or urgent when it is placed with insufficient time to accommodate our normal pre-order duration and a reasonable buffer before the event.
We may accept such orders where production capacity allows. However, acceptance of an urgent order does not mean that the normal production process, courier transit time or possibility of unforeseen issues no longer applies.
By proceeding with an urgent order, the customer acknowledges that there may be little or no remaining time between completion of the order and the event date.

6.3 Why We Recommend a Buffer Period

Even with careful checking, unforeseen production issues may occasionally occur. These may include printing defects, finishing errors, incorrect quantities, production mistakes or other issues requiring correction or replacement.
For orders placed within our recommended pre-order period, the additional time before the event provides a reasonable opportunity for us to rectify such issues.
For urgent orders, this buffer period may no longer exist.

6.4 If Luscherie Makes a Mistake

Where an error is confirmed to have occurred on our end, Luscherie will remain responsible for correcting the affected item in accordance with our usual correction/reprint policy.
We will proceed with the appropriate correction or replacement as soon as reasonably possible.
However, for urgent or last-minute orders, we cannot guarantee that the corrected or replacement items will arrive before the customer's event date, particularly where the order was originally placed without sufficient time for a correction and redelivery cycle.
Our responsibility to rectify an error remains. The risk of insufficient time for that rectification to be completed before the event is borne by the customer when choosing to proceed outside the recommended pre-order period.

6.5 Courier & Delivery

Courier transit time is separate from Luscherie's production duration. Estimated courier delivery dates are not guaranteed by Luscherie and may be affected by circumstances outside our control.
Customers should therefore calculate their ordering timeline based on:
Production period + delivery period + reasonable correction buffer —not solely according to the number of days remaining before the event.

6.6 By Proceeding With an Urgent Order

By confirming an order that falls outside our recommended pre-order period, the customer acknowledges and agrees that:

The order is being placed with a shortened preparation timeline.
Luscherie will make reasonable efforts to complete and dispatch the order promptly, but arrival before the event cannot be guaranteed unless expressly stated otherwise.
If an error on Luscherie's end requires correction or replacement, Luscherie will still rectify the error.
The correction will be carried out according to the earliest reasonably available production and delivery timeline.
Where insufficient time remains for the corrected item to arrive before the event, this timing risk is accepted by the customer as part of proceeding with an urgent order.

7. SHIPPING, DELIVERY & ADDRESS POLICY

7.1 Free Shipping — West Malaysia

Complimentary shipping is available for eligible orders delivered within West Malaysia.
Free shipping covers a shipping subsidy of up to RM6 per order, which generally applies to parcels weighing up to 1kg. It does not mean that all shipping charges, regardless of parcel weight or size, will be fully covered by Luscherie.
For orders exceeding 1kg, oversized parcels, or orders where the courier charge exceeds RM6, the remaining shipping cost will be borne by the customer. Any additional shipping charges will be communicated and invoiced before dispatch.
Where multiple items are purchased under the same order, the final parcel weight and dimensions will determine whether additional shipping charges apply.
The RM6 shipping subsidy is applied once per eligible order/shipment and is not redeemable for cash, transferable, or applicable toward subsequent re-delivery charges.

7.2 Customer Shipping Address

Customers are responsible for ensuring that the recipient's name, contact number, postcode and full delivery address provided during checkout are complete and accurate.
If you notice an error in your delivery details, please contact Luscherie as soon as possible. We will amend the address where possible if the parcel has not yet been dispatched.
Once an order has been handed over to the courier, we cannot guarantee that the delivery address can be changed.

7.3 Incorrect Or Incomplete Address Provided By Customer

If a parcel cannot be delivered, is returned to Luscherie, or is delivered to an incorrect location due to an inaccurate or incomplete address provided by the customer, Luscherie will not be responsible for the resulting delivery failure or loss.
If the parcel is returned to us and you would like it to be resent, the full cost of re-delivery will be borne by the customer, regardless of whether the original order qualified for free shipping.
Free shipping applies to the initial delivery only and does not cover re-delivery caused by incorrect/incomplete delivery information, an unsuccessful delivery attempt attributable to the recipient, or an unclaimed parcel.
ERROR BY LUSCHERIE - If an order is shipped to an address different from the address correctly provided by the customer due to an error on our part, Luscherie will arrange the necessary correction or replacement at no additional cost to the customer.

7.4 Courier Delays, Lost & Damaged Parcels

Once a parcel has been handed over to the courier, delivery timeframes are subject to the courier's operations and are outside Luscherie's direct control.
Should your tracking information show an unusual delay, unsuccessful delivery, or other delivery issue, please contact the courier using the tracking information provided. You may also contact us if further information from the sender is required.
For parcels confirmed as lost or damaged in transit, please contact Luscherie promptly so that we can assist with the appropriate courier claim and determine the next course of action.