PRIVACY POLICY

At Luscherie (operated under House of Luscherie Enterprise), we appreciate the trust you place in us when sharing your personal information. We are committed to protecting your privacy and implementing reasonable safeguards to keep your personal data secure and confidential in accordance with applicable requirements

1. Collection and Use of Personal Information

We gather necessary personal data during account registration, checkout, or design customization on https://envites.my. The primary objectives for collecting this information are:

• To process, manufacture, and deliver your physical stationery or digital invitation services.

• To manage customer dashboard access and preserve RSVP datasets.

• To continuously optimize our web architecture, site layouts, and user experiences.

• To share occasional brand updates, curated promotions, or creative news (subject to your communication preferences).

2. Information Sharing and Disclosure

Personal data may be disclosed to or processed by third parties where reasonably necessary for the following purposes:

• Service Fulfillment: Sharing necessary recipient and delivery information with our courier and fulfilment providers for the preparation, dispatch, tracking and delivery of physical orders.

• Payment Processing: Necessary transaction and payment-related information may be processed by our authorised payment gateway and financial service providers for payment processing, verification, fraud prevention and related transaction purposes.

• Corporate Adjustments: In the event that Luscherie undergoes a business transfer, merger, restructuring, acquisition or sale, relevant data records may be transferred as part of the business or its assets, subject to applicable requirements.

• Legal and Regulatory Mandates: Disclosing data to legal counsel, accountants, or government regulators if required by Malaysian law to enforce our Terms of Service or protect the rights and safety of our brand and clients.

3. Marketing Communication and Opt-Out Rights

• Where you have elected to receive marketing communications, or where otherwise permitted under applicable requirements, Luscherie may send occasional announcements regarding new products, collections, promotions or brand updates.
• You may withdraw from promotional communications at any time by managing your communication preferences under “Your Account”, where available, or by selecting the “Unsubscribe” link contained in promotional emails.
• Opting out of promotional communications will not prevent us from sending service-related or transactional communications necessary to administer your account or fulfil your orders.

4. Cookies and Analytical Tools

• System Cookies: Our platform utilises system cookies (small text data files stored on your device or browser) to support navigation and account functionality. These cookies allow envites.my to remember information such as your profile session and login details, where applicable, to facilitate return visits.

• Performance Statistics: We may collect technical and usage information relating to how visitors interact with envites.my, such as pages visited, device or browser information, navigation patterns and other website performance data. This information is used to maintain, analyse and improve the performance and user experience of our website. Where third-party analytics or service providers are used, their processing of information may also be subject to their respective privacy practices.

5. Third-Party Web Links

Our website and digital invitations may contain links to or integrations with third-party services, including services such as Google Maps and Waze. These third-party services operate under their own terms and privacy policies. Luscherie does not control the privacy, security, cookie or tracking practices of external websites and services, and customers are encouraged to review the applicable third-party privacy policies before interacting with them.

6. Data Security and Access Verification

To protect your account and event information, our system uses verification measures before providing access to personal account details.

• Customers are responsible for maintaining the confidentiality of their account credentials. Activity performed through an authenticated account may generally be treated by Luscherie as having been initiated by the account holder unless we are notified of suspected unauthorised access or have reasonable grounds to believe otherwise.
• We strongly recommend using secure connections, choosing a secure password, and avoiding saved login credentials or browser autofill on shared or public devices. If you suspect unauthorised access to your account, please contact Luscherie promptly.

7. Data Retention and Privacy Requests

• Luscherie retains personal information for as long as reasonably necessary to provide our services, maintain customer accounts and order records, fulfil legal or operational requirements, resolve disputes, and protect legitimate business interests.
• Retention periods may vary depending on the type of information and the purpose for which it was collected.
• Customers who wish to enquire about, correct or update personal information associated with their account may contact us at co.luscherie@gmail.com. Certain account information may also be updated directly through the customer dashboard where available.

8. Revisions to this Privacy Policy

Luscherie may update this Privacy Policy from time to time to reflect changes to our services, platform, operational practices or applicable requirements.

The updated version will be published on envites.my with the applicable revision date. Where required, we may provide additional notice or obtain consent before applying material changes to the handling of personal data.

Last updated: October 2026